Dawn Leone-Parker thought she had made her care package perfect. Her brother lives in Indiana County, and Leone-Parker wanted to send some love. It still hasn’t arrived. “They have a hard time. They have 6 children and a couple of grandchildren and no money for Christmas dinner, and I thought I was just going to put together a nice Christmas package for them and the children,” said Leone-Parker. Leone-Parker lives near Birmingham, Alabama. She sent the priority package on December 15th. She saw USPS warnings that package delivery could be delayed and knows that USPS is working to deliver packages during the holidays. But their frustration isn’t so much that the package wasn’t delivered, but it took their package eight days to get from Alabama to the USPS distribution facility in Warrendale. But according to warnings she keeps getting, the package is in a kind of limbo and shows up at three different facilities in western Pennsylvania without making it to Indiana. “I think it was going to zip code 15210, back to Pittsburgh, back to Warrendale, back to Pittsburgh, back to 15210, before Christmas,” said Leone-Parker. Someone with USPS in Indiana was helpful in getting information about where the package is, but couldn’t find out why the package didn’t make it. Jonathan Cohen runs Cohen’s Collectibles & More in Regent Square. He says he’s had similar issues, hurting his memorabilia business, which is increasingly reliant on mail. “As soon as it leaves my hands there is nothing I can do about it. Other than checking it all the time,” said Cohen. Cohen says he sent something to a customer in late November that hasn’t arrived since Jan 1st. Tad Kelley is a spokesman for the postal service. He told Pittsburgh’s Action News 4 in a statement that it was a historic Christmas season for the USPS “that had a significant impact on the availability of our workforce. Capacity issues with airlifts and trucks to carry this historic volume of mail also resulted in temporary delays. These challenges were felt by shippers across the board. “Kelley said the USPS never rejects a package. The more packages there are, the more the workload increases. Kelley added that the postal workers are continuing to work through the holiday frenzy. Pittsburgh’s Action News 4 spoke to Kelley about why and how packages are being moved from facility to facility without reaching the ultimate destination, but received no response.
WARRENDALE, Pa. –
Dawn Leone-Parker believed she had tailored her care package perfectly.
Her brother lives in Indiana County, and Leone-Parker wanted to send some love.
It still hasn’t arrived.
“They have a hard time. They have 6 children and a couple of grandchildren and no money for Christmas dinner, and I thought I was just going to put together a nice Christmas package for them and the children,” said Leone-Parker said.
Leone-Parker lives near Birmingham, Alabama. She sent the priority package on December 15th.
She saw USPS warnings that package delivery could be delayed and knows that USPS is working to deliver packages during the holidays.
But their frustration is not so much that the package wasn’t delivered, but why.
It took eight days for her package to get from Alabama to the USPS distribution facility in Warrendale.
But according to warnings she keeps getting, the package is in a kind of limbo and shows up at three different facilities in western Pennsylvania without making it to Indiana.
“I think it was going to zip code 15210, back to Pittsburgh, back to Warrendale, back to Pittsburgh, back to 15210, before Christmas,” said Leone-Parker.
Someone with USPS in Indiana was helpful in getting information about where the package is, but couldn’t figure out why the package failed.
Jonathan Cohen runs Cohen’s Collectibles & More in Regent Square. He says he’s had similar issues, hurting his memorabilia business, which is increasingly reliant on mail.
“As soon as it leaves my hands, there is nothing I can do about it. Apart from checking it all the time,” said Cohen.
Cohen says he sent something to a customer in late November that hadn’t arrived as of Jan 1st.
Tad Kelley is the spokesman for the postal service. He told Pittsburgh’s Action News 4 in a statement that it was a historic Christmas season for the USPS, “that has significantly affected our labor availability. Capacity issues with airlifts and trucks to carry this historic volume of mail are also causing temporary delays. These challenges were felt by shippers across the board. ”
Kelley said the USPS never refuses a package. The more packages there are, the more the workload increases. Kelley added that the postal workers are continuing to work through the holiday frenzy.
Pittsburgh’s Action News 4 spoke to Kelley about why and how packages are being moved from facility to facility without reaching the ultimate destination, but received no response.
Comments are closed, but trackbacks and pingbacks are open.