HARRISBURG (KDKA) – The transition from the decade-old state unemployment benefit system to the new and improved – which was only introduced on Tuesday and is intended to make the application process smoother – ended in frustration for thousands of applicants.
On Wednesday, the state announced an update on the end of the second day. Acting Secretary of the Department of Labor and Industry, Jennifer Berrier, announced that most of the issues plaintiffs have encountered have been resolved. More than 2,000 help desk tickets were submitted, excluding those who had problems but did not report them. Their technology team worked 24 hours to fix these issues.
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In what some call a rush of applicants, more than 75,000 people were able to successfully apply on the first day of the new unemployment system. However, there were issues along the way that are constantly being addressed such as: B. Keystone ID problems.
“You will need to use the new Keystone ID, which is the same username and password used on multiple platforms such as the PA CareerLink,” said Berrier.
Due to server problems, some were unable to access the site even with the correct ID.
“We continue to review any outstanding Keystone ID concerns until all of its issues are resolved. We are actually also reaching out to individual applicants who have had these issues so that we can determine exactly what is going on, ”said Berrier.
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And some people’s payment methods were automatically listed as direct debit, although it wasn’t preferred.
“If you previously chose something other than direct debit, the correct method will be updated after you receive your next payment,” said Berrier.
Those who were placed in waiting rooms probably experienced this due to the high volume of users at the time. The Ministry of Labor and Industry reminds users that they can make claims on the website 24/7.
No new issues were reported on Thursday.
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More than $ 59 million worth of jobless claims were filed Tuesday, and that money is on the way.
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