Labor & Trade officers admit they’re overwhelmed as individuals battle with out unemployment

YOU DON’T KNOW HOW MUCH LONGER YOU CAN WAIT. >> I had to go to the grocery bank the other day. I borrowed money from my parents. So I fight. >> ELIZABETH WAS FIGHTING FOR HOURS UNDER PLUMMET EVERY DAY AND ENDED WHAT THE ACTIVATED SECRETARY ALLOWED THE ONLINE SYSTEM TO BE DONE. >> We were taken to a waiting room and said we had held for 25 minutes. There was a number that showed how many people were in front of me. And I have to tell you on Sunday, I sat there for three to four hours. It wasn’t 25 minutes. >> Your session has expired and it has lost its mark. She managed to submit some of her claims, but not enough. >> TAYLOR DRIVES A SCHOOL BUS BUT WITH MANY ONLINE COMPANIES, SHE HAS hardly worked and spent a lot of time online. >> I can’t get through. I sent an email beforehand and they didn’t answer my question. REPORTER: SHE SAYS THEY ARE WORKING ON TREATING THE PROBLEMS AND PROMISES A FASTER RESPONSE. SOMETHING TAYLOR AND ELIZABETH SAY, MUST HAPPEN NOW. >> Get the deed together. YOU’RE WELCOME. We all suffer and immediately despair of help. REPORTER: THE ACTORS SEC. SAYS WHILE YOU ARE WORKING TO MAKE THE SYSTEM WORK MORE EFFICIENTLY, YOU SHOULD CONTINUE TO CONTINUE TO E-MAIL

Labor & Industry officials admit they are overwhelmed as people struggle without unemployment

Labor & Industry officials admit they are overwhelmed as people struggle without unemployment

Updated: 6:49 PM EST February 2, 2021

“I actually had to go to the grocery bank the other day,” said Elizabeth Loeffler. “That’s how bad I had problems. I borrowed money from my parents. So I have problems and I know that I’m not the only one either.” Loeffler said she spent hours online applying for unemployment. She said she could not work while her daughter was doing distance learning at home. Unemployment Frustrations: Watch the report in the video player above. She said her last attempt took hours before her session ended and she lost her seat. “We were taken to a waiting room. They said we had a waiting time of 25 minutes and there was a number that showed how many people were in front of me,” said Loeffler. “I have to tell you, I sat there for three to four hours on Sunday. Yes. It was less than 25 minutes. ”Loeffler said she had managed to file some of her claims so far – but like Victoria Taylor not nearly enough of them. “Rob Peter to pay Paul. You have to do that,” said Taylor. Taylor usually drives a school bus. Since many schools continue distance learning, she has hardly worked. Taylor said she, like Loeffler, spent much of her time online. “You can’t make a phone call,” said Taylor. “I’ve emailed me once before. It took them a month to get back to me and they didn’t really answer my question. So what do I do? Send another email and wait another month? ” Jennifer Berrier, acting secretary for the Pennsylvania Department of Labor and Industry said they are working to resolve the issues and promises a faster response time. “With the influx of claims, our people are overwhelmed and we are making progress by checking emails and taking calls, but I understand that this is not enough,” said Berrier. Taylor and Loeffler said that something has to change now. “I’m just praying and waiting,” said Taylor. “Please bring your plot together. We are all suffering and we are all desperate for help right now,” Loeffler said.

“I actually had to go to the grocery bank the other day,” said Elizabeth Loeffler. “That’s how bad I had problems. I borrowed money from my parents. So I have problems and I know that I’m not the only one either.”

Loeffler said she spent hours online applying for unemployment. She said she could not work while her daughter was doing distance learning at home.

Unemployment Frustrations: Watch the report in the video player above.

She said her last attempt took hours before her session ended and she lost her seat.

“We were taken to a waiting room. They said we had a waiting time of 25 minutes and there was a number that showed how many people were in front of me,” said Loeffler. “I have to tell you, on Sunday I sat there for three to four hours. Yes. It was less than 25 minutes.”

Loeffler said she has managed to file some of her claims so far – but like Victoria Taylor nowhere near enough.

“Rob Peter to pay Paul. You have to do that,” said Taylor.

Taylor usually drives a school bus. Since many schools continue distance learning, she has hardly worked. Taylor said she, like Loeffler, spent much of her time online.

“You can’t get through on the phone,” said Taylor. “I’ve sent an email before. It took them a month to get back to me and they didn’t even really answer my question. So what do I do? Send another email and wait another month ? “

Jennifer Berrier, acting secretary for the Pennsylvania Department of Labor & Industry, said she was working to address the issues and promised a faster response time.

“With the influx of claims, our people are overwhelmed and we are making progress by checking emails and taking calls, but I understand that this is not enough,” said Berrier.

Taylor and Loeffler said that something has to change now.

“I just pray and wait,” said Taylor.

“Please bring your deed together. We are all suffering and we are all desperate for the help at the moment,” said Loeffler.

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